Terms of Service and Professional Disclaimer
Last Updated: February 21, 2026
Welcome to TaxLink.ca (the “Platform”). By using our website and services, you agree to comply with and be bound by the following terms and conditions.
1. Nature of the Marketplace
TaxLink.ca is an online marketplace that connects Canadian taxpayers (“Clients”) with independent professional accounting firms and tax professionals (“Vendors”).
- TaxLink.ca is NOT a tax preparation firm. We do not provide tax, legal, or accounting advice.
- All tax services are provided solely by independent Vendors.
2. Vendor Qualifications (CRA EFILE)
We make every effort to verify that all Vendors on our platform hold a valid CRA EFILE Number for the current tax year. However, Clients are encouraged to perform their own due diligence before hiring a Vendor.
3. Data Privacy and Sensitive Information
To comply with PIPEDA and protect your privacy:
- Direct Transmission: All sensitive documents (such as SIN, T4, T5, and financial statements) must be uploaded directly to the Vendor’s secure encrypted portal.
- No Platform Storage: TaxLink.ca does not store, view, or handle your sensitive tax documents. We only collect non-sensitive contact information required for order processing and payment.
4. Limitation of Liability
To the maximum extent permitted by Canadian law, TaxLink.ca shall NOT be liable for:
- Any errors, omissions, or delays in tax filings made by Vendors.
- Any penalties, interest, or audits initiated by the Canada Revenue Agency (CRA) or provincial tax authorities.
- Any financial loss resulting from the use of services purchased through the Platform.
5. Fees and Refunds
- Service Fees: Clients pay the full service fee at the time of booking. TaxLink.ca retains a platform commission and distributes the remainder to the Vendor.
- Extra Charges: Please note that extra charges may apply based on the time involved and the complexity of your situation.
- Refunds: Once a tax professional has commenced work or filed a return with the CRA, fees are generally non-refundable. Disputes regarding service quality must be resolved directly between the Client and the Vendor.
6. Service Scope and Availability (Quebec)
All tax services including basic tax filing.
Tax services for Quebec residents may require additional processing time due to specific provincial regulations and language requirements.
7. Governing Law
These Terms shall be governed by the laws of Canada and the province in which the Platform operator is registered.